Reservation & Refund Policy

§ 01Reservation requests

Submitting the reservation form on the Site is free and non-binding. No payment is taken on the Site. After you submit a request, a specialist will contact you by email, usually within two business days.

§ 02Deposits

• To secure a delivery position, we may invite you to pay a deposit of USD 500 per unit (or the local-currency equivalent) through a secure invoice sent by email from an official @order-gen3optimus.info address.
• Your delivery position is set by the date and time your deposit is received.
• The deposit is credited in full toward the final price when you sign a purchase agreement.
• We will never ask for payment by gift card, cryptocurrency or wire transfer to a personal account. If you receive such a request, do not pay and report it to us.

§ 03Cancelling and refunds

Deposits are fully refundable at any time before you sign a purchase agreement, for any reason.

• To cancel, email [email protected] from the address used for your reservation and include your reference number (format OG3-XXXXXX).
• We confirm the cancellation within 3 business days and issue the refund to your original payment method within 14 days. Your bank may take a few additional days to show it.
• If we are unable to offer you a purchase agreement — for example because of a regional regulatory restriction — we will cancel your reservation and refund the deposit in full automatically.
• Reservations may be transferred to another person or organization only with our written approval.

§ 04Changes to price, specification or timing

Because Optimus Gen 3 is in active development, prices, specifications and delivery estimates may change before you sign a purchase agreement. We will tell you about any material change in writing, and you can cancel and receive a full refund of your deposit at that point.

§ 05After you sign a purchase agreement

Once you sign a purchase agreement, payment schedules, delivery, installation, acceptance testing, warranty, and cancellation rights are set out in that agreement. In summary, our standard terms include:

• Delivery & commissioning: units are delivered by our logistics partners and commissioned on site. We will agree a delivery window with you in advance, together with any site-preparation requirements.
• Inspection: please inspect the shipment on arrival and report visible damage within 48 hours.
• Returns: Work and Fleet customers may return a unit within the acceptance period stated in the agreement if it fails to meet the agreed specification. Returns must use original packaging supplied by us, and we arrange collection.
• Warranty: 12 months for Lab units and 36 months for Work and Fleet units, as detailed in the agreement.

§ 06Consumer rights

If you are a consumer, you may have additional statutory rights — for example, a right to withdraw from a distance contract within 14 days in the European Union and United Kingdom. Nothing in this Policy limits those rights.

§ 07Contact

For reservations, cancellations and refunds: [email protected]. For anything else: [email protected].