Privacy Policy

§ 01Who we are

The Site is operated by the Optimus Gen 3 team (“we”, “us”, “our”), which acts as the data controller for personal data collected through the Site.

For any privacy question or request, contact us at [email protected]. We aim to reply within 30 days.

§ 02Data we collect

Information you give us

• Reservation requests: full name, email address, organization (optional), country of delivery, chosen configuration, number of units, primary use case and any message you write.
• Correspondence: the content of emails you send us and our replies.
• Marketing preferences: whether you opted in to product and delivery updates.

Information collected automatically

• Technical data: IP address, browser type, device type, operating system, referring page and pages viewed, collected in server logs for security and reliability.
• Cookie and local storage data: your cookie choices and display preferences (such as metric or imperial units). Analytics data is collected only if you consent. See our Cookie Policy.

What we do not collect

We do not take payments on this Site and do not collect card or bank details here. We do not knowingly collect special-category data (such as health or biometric data) and ask that you do not include it in messages.

§ 03How we use your data

We do not use your data for automated decision-making that produces legal or similarly significant effects on you.

§ 04Sharing your data

We do not sell or rent personal data, and we do not share it for cross-context behavioural advertising. We share data only with:

• Service providers who process data on our behalf under written contracts — for example website hosting, form handling, email delivery, customer relationship management and (with consent) analytics.
• Delivery and installation partners, only once you proceed to a purchase agreement and only the information needed to deliver and commission your unit.
• Professional advisers and authorities where required by law, to enforce our terms, or to protect rights, property or safety.
• A successor organization in the event of a merger, acquisition or sale of assets, subject to this Policy.

§ 05International transfers

Our service providers may process data outside your country, including outside the European Economic Area or the United Kingdom. Where that happens, we rely on adequacy decisions or appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum.

§ 06How long we keep data

• Reservation requests that do not proceed: up to 24 months after our last contact, then deleted or anonymized.
• Customer and contract records: for the duration of the relationship and as long as required by tax, accounting and product-safety laws (typically 6–10 years).
• Marketing preferences: until you unsubscribe, plus a suppression record so we don't contact you again.
• Server logs: up to 90 days, unless needed to investigate a security incident.
• Analytics data: up to 14 months in aggregated or pseudonymized form.

§ 07Your rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you and receive a copy;
• correct inaccurate or incomplete data;
• delete your data (“right to be forgotten”);
• restrict or object to certain processing, including processing based on legitimate interests;
• receive your data in a portable format;
• withdraw consent at any time, without affecting processing already carried out;
• lodge a complaint with your local data protection authority.

To exercise any right, email [email protected]. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising your rights.

§ 08Notice for US residents

If you live in California or another US state with a comprehensive privacy law, you have the right to know what personal information we collect, use and disclose; to request access, correction and deletion; and to opt out of the sale or sharing of personal information and of targeted advertising.

In the preceding 12 months we have collected identifiers (name, email, IP address), commercial information (reservation details), internet activity information and approximate location derived from IP address, for the purposes described above. We have not sold or shared personal information as those terms are defined in the California Consumer Privacy Act, and we honor Global Privacy Control signals as an opt-out.

You may use an authorized agent to submit a request. Contact [email protected]. If we deny your request, you may appeal by replying to our decision.

§ 09Security

We protect personal data with appropriate technical and organizational measures, including encrypted connections (HTTPS/TLS), self-hosted fonts and scripts, access controls based on least privilege, and vetted service providers. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the relevant authorities of a breach where required by law.

§ 10Children

The Site is intended for adults and businesses. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, contact [email protected] and we will delete it.

§ 11Robot data

This Policy covers the Site only. Data generated by an Optimus Gen 3 unit after delivery — such as sensor, video and telemetry data — is governed by the product privacy notice and data processing terms provided with your purchase agreement. By default, camera video is processed on the robot and is not uploaded.

§ 12Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top shows when it last changed. If changes are material, we will notify you by email or with a notice on the Site before they take effect.

Questions? Email [email protected].